When will my order be shipped?
Orders are generally prepared within 1–3 business days before leaving our fulfillment center.
How long does delivery take?
Most international deliveries arrive within 6–15 business days, depending on your location.
Will I receive a tracking number?
Yes.
As soon as your order has been dispatched, you'll receive an email containing your tracking information.
Can I change or cancel my order?
If your order has not yet entered processing, we may be able to make changes.
Please contact us as soon as possible after placing your order.
Do you ship internationally?
Yes.
Holy Span proudly ships to customers in many countries around the world.
My tracking hasn't updated.
Tracking information may take between 2–5 business days to appear after shipment.
This is completely normal while carriers register the parcel.
What if my package arrives damaged?
Please contact us within 48 hours of delivery and include clear photos of the damaged item and packaging so we can review the situation.
Can I return my purchase?
Please refer to our Return Policy for complete information regarding eligibility, conditions, and return procedures.
Are your products true to the photos?
We work hard to ensure every product image accurately represents the item.
Small differences in color may occur due to lighting conditions or individual screen settings.
How can I contact customer service?
You can reach us anytime by emailing:
Our support team will respond as quickly as possible during business hours.