Shipping policy

Welcome to Holy Span

At Holy Span, we believe that every order deserves careful preparation and reliable delivery. This Shipping Policy explains how your purchase is processed, shipped, and delivered.

By placing an order through our website, you agree to the terms outlined below.

Business Information

Trade Name: Holy Span
Store Owner: Filippo Bertoloni
Address: Via Carlo Forlanini 51/A, 95124 Catania CT, Italy
Email: holyspan@outlook.com
Phone: +39 342 180 2021

Order Processing

Orders begin processing immediately after payment has been successfully authorized.

Normal processing time is 1–3 business days.

During periods of increased demand, holidays, promotional events, or product launches, processing may require additional time. If a significant delay occurs, customers will be notified by email whenever possible.

Orders cannot always be modified or cancelled once processing has started.

Shipping Time

Estimated delivery time after dispatch:

  • Europe: 6–12 business days
  • United Kingdom: 6–12 business days
  • United States & Canada: 7–15 business days
  • Australia & New Zealand: 8–16 business days
  • Other International Destinations: 8–18 business days

Delivery estimates are provided for guidance only and are not guaranteed.

Shipping Partners

Holy Span works with trusted international logistics providers.

Depending on destination, shipments may be handled by:

  • YunExpress
  • DHL
  • UPS
  • FedEx
  • GLS
  • Poste Italiane
  • Local postal operators

The selected carrier depends on warehouse location, destination country, and shipping efficiency.

Order Tracking

A shipping confirmation email containing tracking information will be sent once your parcel has been dispatched.

Tracking information may require 2–5 business days before becoming active within the carrier's tracking system.

Shipping Costs

Shipping fees are displayed during checkout before payment is completed.

Occasionally we may offer free shipping promotions for selected countries or minimum purchase amounts.

Customs & Import Duties

International shipments may be subject to customs inspections.

Import duties, VAT, taxes, or customs handling fees imposed by local authorities remain the responsibility of the customer whenever applicable.

Holy Span has no control over customs procedures or local governmental charges.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

If an incorrect address is supplied:

  • delays may occur;
  • additional shipping costs may apply;
  • returned parcels may require repayment of shipping charges before reshipment.

Holy Span cannot guarantee recovery of packages delivered according to the address provided by the customer.

Lost Packages

If tracking has not updated for an extended period or the shipment appears lost during transit, please contact us.

We will investigate the shipment directly with the logistics provider.

Where appropriate, we may offer:

  • a replacement shipment;
  • store credit;
  • another suitable resolution based on the carrier's investigation.

Delivered but Not Received

If tracking indicates "Delivered" but the parcel cannot be located, customers should:

  • verify the delivery address;
  • check with family members or neighbors;
  • contact the local delivery carrier.

Holy Span will gladly assist in investigating the matter but cannot automatically issue refunds for shipments officially marked as delivered.

Split Shipments

Orders containing multiple products may be shipped separately from different fulfillment facilities.

Customers may therefore receive multiple tracking numbers and deliveries on different dates.

Force Majeure

Delivery schedules may be affected by circumstances beyond our control, including:

  • severe weather;
  • customs inspections;
  • transportation disruptions;
  • strikes;
  • natural disasters;
  • governmental restrictions;
  • international logistics interruptions.

Holy Span cannot be held responsible for delays resulting from these events.

Contact

Questions regarding shipping may be directed to:

Email: holyspan@outlook.com

Phone: +39 342 180 2021